Refund policy
Returns & Refunds Policy
At The Female Boss Stationery, we take pride in creating high-quality, thoughtfully designed products. Please read our returns policy carefully before placing an order.
Do You Accept Returns?
Due to the nature of our products, we do not accept returns or offer refunds for change of mind.
This includes, but is not limited to:
- Planners
- Notebooks
- Journals
- Stationery items
- Custom or personalised products
Please ensure you review product descriptions carefully before purchasing.
Faulty or Damaged Items
If your item arrives faulty or damaged, we’re really sorry and will resolve this as quickly as possible.
To be eligible for a replacement or refund:
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You must contact us within 48 hours of delivery
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You must provide:
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Your order number
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Clear photos showing the fault or damage
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Once reviewed, we will offer a replacement or a refund, depending on the situation.
Personalised & Custom Orders
All personalised or custom-made items are non-refundable and non-returnable, unless the item arrives faulty or damaged.
Incorrect Items Received
If you receive an incorrect item, please contact us within 48 hours of delivery so we can arrange a replacement or refund.
Refunds
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Approved refunds will be issued to the original payment method
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Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider
Return Postage
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Return postage costs are non-refundable
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If an item is confirmed to be faulty or incorrect, we will cover reasonable return postage costs
How to Contact Us
If you have any issues with your order, please contact us via:
📩 Email or our social media pages
We’re always happy to help 🤍
FAQs
Can I return an item if I change my mind?
No — we do not accept returns or refunds for change of mind.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos and your order number. We will offer a replacement or refund once reviewed.
Are personalised items refundable?
No — personalised and custom-made items are non-refundable unless faulty or damaged.
How long do refunds take?
Refunds are processed within 5–10 working days, depending on your payment provider.
Do I have to pay for return postage?
Yes, unless the item is confirmed to be faulty or incorrect.
What if I received the wrong item?
Please contact us within 48 hours of delivery so we can resolve the issue quickly.